🖱️ Train me. I'm a Support Worker
Simplify Your Support Work:
AI-Powered Tools & Training
at Your Fingertips
Transform Your Support Work Career with Sparks Academy: Training, Tools, and AI Mentorship for Just $29/Month
Save hours, gain confidence, and grow your career with resources designed for
Australian support workers.
Have a look at what everyone’s saying about Sparks!
"I'm doing the training, imagine doing a training course without all the BS filler content that others use to make their courses longer, its informative and easy to navigate and in addition to this I've reached out to Kim for professional advice and gotten the most comprehensive reply on the topic that I could have imagined. Kim broke her response down so I could make an informed decision based off several different standpoints and not just my own. Excellent customer service and I Imagine the app will be just as good."
- Joshua Creenaune
"I'm doing the training, imagine doing a training course without all the BS filler content that others use to make their courses longer, its informative and easy to navigate and in addition to this I've reached out to Kim for professional advice and gotten the most comprehensive reply on the topic that I could have imagined.Kim broke her response down so I could make an informed decision based off several different standpoints and not just my own. Excellent customer service and I Imagine the app will be just as good."
- Joshua Creenaune
"Hi Kim, Thank you for your great training info.I have been a support worker for many years. But this is great information and great reminder for all of us that are support workers.Many thanks"
- Linda Roden
"I would love to learn from someone who has 2 successful businesses..."
- Tamara
"I have appreciated the fact I can return to this as a resource over and over again. And the support workers group - is ACTUALLY - supportive! As they should be"
- SWAYS - Support Worker At Your Service
"I’ve found it very helpful to take my time in understanding some of the business side. I’m confident in the hands on work, it’s the finances and regulations that I wasn’t fully aware of.Having your course to refer back to will give me confidence in this area too."
- Jen
Watch the videos of those who’ve already taken the lead with Sparks.
Lisa W.
Jen
Sarah H.
Your turn now – become a member today!
Affordable, practical, and designed specifically for Australian support workers, because you deserve training that actually makes your job easier.
Membership Library
Communicatin Skills
Matering Documentation
Billing Blueprint
Whos who in the NDIS
Pros and Cons of Independent Work vs. Company Employment
NDIS Survival Guide: Build Confidence, Set Boundaries & Stay Compliant
Mini-Course: Professionalism & Ethics in Family Support How to Avoid Costly Mistakes
Template Hub - 15 Ready-to-Use Templates
Live Finding and Managing Clients
Whispers of Success: What Clients Won't Explicitly Share - 10 Revelations
Support Worker Pro Week
Quick CV
AI - Powered Mentorship
E-book series: Understanding Disabilities
Ai tools
Service Agreement Builder
AI -Mentorship
Quick CV
Membership $29.00/monthly
Template Hub
Simplify and streamline your daily tasks, from client onboarding and documentation to invoicing, with these easy-to-use templates.
Meet and Greet
Never worry about how to introduce yourself professionally again.
Do’s and Don'ts:
Essential rules for smooth interactions and clear boundaries with clients.
NDIS Client Onboarding Tool:
Efficiently onboard new clients with a structured, step-by-step process.
Phone Call Template for Support Workers:
Stay organised with a structured template for making important client calls.
Complaints Register:
Record and manage client complaints to ensure resolution and improvement.
Privacy Policy and Procedure:
Ensure client confidentiality with a comprehensive privacy framework.
Complaints Policy Procedure:
A complete guide to managing and resolving client complaints professionally.
NDIS Support Worker Shift Notes:
Keep accurate shift notes to streamline daily tasks and track progress
Client Progress Report for NDIS Funding Review:
Easily document client progress for NDIS funding reviews.
Email Template to help connect you with Support Coordinators and other professionals:
Create professional and impactful emails that build relationships with support coordinators.
Referral Form Template:
Facilitate seamless referrals with a simple and effective form.
Service Agreement Template:
Create clear, legally sound agreements to protect both you and your clients.
Invoice Template (fillable):
Ensure you get paid on time with easy-to-use invoice templates.
Invoice Example:
A perfect sample to guide your invoicing format and professionalism.
NDIS Pricing Arrangements and Price Limits:
Understand pricing arrangements with this guide tailored for support workers.
List of invoicing and record-keeping software recommendations.
A perfect sample to guide your invoicing format and professionalism.
Frustrated by These Challenges?
You’re Not Alone!
Admin Overload Got You Stuck?
Drowning in paperwork and juggling endless client schedules? Feeling lost on how to price your services or draft contracts? It’s exhausting trying to grow when admin feels like a full-time job.
Simplify Your Systems
Get practical templates and tools to streamline your admin, tackle pricing with confidence, and get back to what you do best, supporting your clients.
Struggling to Set Boundaries
Are blurred lines with clients leaving you drained or unsure of how to secure long-term relationships? Interviews not hitting the mark? It’s tough to stand out when burnout is holding you back.
Master Professional Boundaries
Learn how to set clear, respectful limits while building trust and loyalty with your clients. Plus, gain interview tips to leave a lasting impression.
Feeling Undervalued and Underpaid?
Putting in the hard work but not getting the recognition, or pay level—you deserve? It’s demotivating to feel like your skills and effort are being overlooked.
Showcase Your Worth
Discover strategies to highlight your value, impress your clients, and secure the income you deserve.
Struggling to Keep Up with NDIS Updates?
Worried you’re not staying current with the latest NDIS changes? Falling behind can make your job harder and put you at risk.
Stay Informed with Ease
Get the tools to navigate NDIS updates without stress, so you can stay confident and compliant in your role.
Feeling Isolated?
Working independently can be lonely, especially when you don’t have anyone to turn to for advice or encouragement. Feeling stuck doesn’t have to be the norm.
Find Your Community
Join a supportive network of like-minded professionals where you can ask questions, share tips, and feel less alone in your journey.
Membership
$29.00/monthly
Do you have questions? Contact Us.
Get answers to your questions about our courses, request technical support, or share your ideas—our team is ready to assist you.
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MEET THE FOUNDER & CEO
Hey, I'm Kim!
I'm the founder of Sunshine Family Support and Crushing Goals, established in 2020 from my personal journey navigating neurodivergence.
As a mother to three incredible neurodivergent children, I intimately understand the challenges and joys of this path. SFS's core is entwined with my experiences. I struggled to find suitable caregivers for my family, leading me to develop a hiring method through from trial and error.
This method, now assists other families in similar situations. Through many interviews, a realisation struck me: my next mission involves helping individuals improve their support work skills. This mission not only furthers careers but also improves the standard of care in the disability support space."
Sparks Academy
is an online learning platform focused on enhancing soft skills and providing essential, practical information for support workers. Recognising the gaps in various areas, we understand that many professionals, despite their qualifications, face significant challenges in their daily work, leading to lost opportunities.
Inspired by my experiences reviewing CVs and hiring qualified professionals for my own family, I took action. I trained my team, gathered valuable information, and created Sparks Academy to make these resources available to the professional market.
Expert Consultations:
You'll have the opportunity to consult directly with our experienced team, gaining knowledge and advice tailored to your specific needs and challenges.
Podcast:
Cracking the Code to Brilliant Support.
We are two women in business who spend a LOT of time talking about quality services and processes in the disability space. We don't sugar coat things so this is going to be a really open space to talk about issues that are important, in a way that gives clarity and makes room for questions.
Membership
$29.00/monthly
Experience Confidence with Our
15-Day Guarantee.
Join today with zero risk. If you don’t see a dramatic improvement in your client management or scheduling within 15 days, we’ll give you a full refund—no questions asked! Terms and Conditions.
Membership
$29.00/monthly
FAQ
What is Sparks Academy
Sparks is an online learning platform focused on enhancing soft skills and providing essential, practical information for support workers.
How do I train to become a support worker?
Formal qualifications can help build confidence and professionalism. Sparks Academy teaches the practical and soft skills most formal courses don’t — like communication, boundaries, documentation, and real-world NDIS knowledge.
What is Sparks training online?
Sparks training is 100% online, self-paced and interactive, designed especially for independent support workers. You can learn anytime, from anywhere, with access to practical tools, real-life scenarios, and AI-powered support to apply what you learn straight into your work.
Why would I buy this membership if I can just watch free YouTube tutorials?
My expertise was honed through costly seminars and business courses and learning from my own experiences. This membership distills years of valuable knowledge and lessons from mistakes into a comprehensive program that you can complete in a short period of the time. Time is indeed money. If this course helps you evolve into a more adept and successful support worker, it's a worthy investment.
How long do I have to complete it? How many times can I go back and re-watch the videos?
There's no rush. You have a full year to access and review all the course material. This flexibility allows you to learn at your own pace and revisit content as needed.
Can you use the private group to promote my job?
Absolutely! In fact, this is one of my favorite features of the program. Participants learn immensely from each other, as everyone brings unique skills and perspectives. It's a great space for networking and promoting your services.
Is this course suitable for beginners or more experienced professionals?
This course is thoughtfully designed to cater to both newcomers and seasoned support workers. Beginners will find a solid foundation to start their careers, while experienced professionals can refine and update their skills.
What kind of support can I expect from this membership?
Throughout your learning journey, our team provides ongoing support. This includes prompt responses to queries, clarifications on course content, and practical advice for applying what you learn in real-world scenarios.
How does this membership stay updated with the latest industry standards and regulations?
We regularly update the course content to reflect the latest industry standards, practices, and regulations. This ensures that you're always equipped with up-to-date knowledge and skills relevant to the current support work landscape.
Does this membership replace certifications and courses in the disability field?
No, our content complements existing certifications by providing practical, real-world skills and strategies.
