🖱️ Train me. I'm a Support Worker
100% SELF-PACED course library
The Training Support Workers Wish They Had From Day One.
Unlock Unlimited Learning.
*AI-Powered Mentorship
& Real Career Growth.
*Coming soon for Sparks Members
MEMBERSHIP
$19/MONTHLY
Affordable, practical, and designed specifically for Australian support workers—because you deserve training that actually makes your job easier.
What is included with MEMBERSHIP:
✅ Unlimited Access to All Courses – Practical training on billing, shift notes, professionalism, boundaries, and more.
✅ Live Expert-Led Webinars – Monthly sessions to keep you informed and compliant.
✅ Fillable Templates & Resources – Tools to simplify your administrative tasks.
✅ Exclusive Community Access – Connect with fellow support workers for shared learning.
✅ CPD Tracking & Certificates – Easily manage and prove your professional development hours.
Our Signature Course
PLUS ALL OTHER COURSES/RESOURCES
Pros and Cons of Independent Work vs. Company Employment
NDIS Survival Guide: Build Confidence, Set Boundaries & Stay Compliant
Mini-Course: Professionalism & Ethics in Family Support How to Avoid Costly Mistakes
Template Hub - 15 Ready-to-Use Templates
Live Finding and Managing Clients
Whispers of Success: What Clients Won't Explicitly Share - 10 Revelations
Support Worker Pro Week
Monthly Sessions: Live Webinars
E-book series: Understanding Disabilities
AI - Powered Mentorship
Membership $19.00/monthly
Founding Member pricing ends soon. Secure your spot now and lock in your rate forever.
Template Hub
Simplify and streamline your daily tasks, from client onboarding and documentation to invoicing, with these easy-to-use templates.
✅ Meet and Greet:
Never worry about how to introduce yourself professionally again.
✅ Do’s and Don'ts:
Essential rules for smooth interactions and clear boundaries with clients.
✅ NDIS Client Onboarding Tool:
Efficiently onboard new clients with a structured, step-by-step process.
✅ Phone Call Template for Support Workers: Stay organised with a structured template for making important client calls.
✅ Complaints Register:
Record and manage client complaints to ensure resolution and improvement.
✅ Privacy Policy and Procedure:
Ensure client confidentiality with a comprehensive privacy framework.
✅ Complaints Policy Procedure:
A complete guide to managing and resolving client complaints professionally.
✅ NDIS Support Worker Shift Notes:
Keep accurate shift notes to streamline daily tasks and track progress.
✅ Client Progress Report for NDIS Funding Review:
Easily document client progress for NDIS funding reviews.
✅ Email Template to help connect you with Support Coordinators and other professionals:
Create professional and impactful emails that build relationships with support coordinators.
✅ Referral Form Template:
Facilitate seamless referrals with a simple and effective form.
✅ Service Agreement Template:
Create clear, legally sound agreements to protect both you and your clients.
✅ Invoice Template (fillable):
Ensure you get paid on time with easy-to-use invoice templates.
✅ Invoice Example:
A perfect sample to guide your invoicing format and professionalism.
✅ NDIS Pricing Arrangements and Price Limits:
Understand pricing arrangements with this guide tailored for support workers.
✅ List of invoicing and record-keeping software recommendations.
Frustrated by These Challenges?
You’re Not Alone!
❌Admin Overload Got You Stuck?
Drowning in paperwork and juggling endless client schedules? Feeling lost on how to price your services or draft contracts? It’s exhausting trying to grow when admin feels like a full-time job.
❌ Struggling to Set Boundaries
Are blurred lines with clients leaving you drained or unsure of how to secure long-term relationships? Interviews not hitting the mark? It’s tough to stand out when burnout is holding you back.
❌ Feeling Undervalued and Underpaid?
Putting in the hard work but not getting the recognition—or pay level—you deserve? It’s demotivating to feel like your skills and effort are being overlooked.
❌ Struggling to Keep Up with NDIS Updates?
Worried you’re not staying current with the latest NDIS changes? Falling behind can make your job harder and put you at risk.
❌ Feeling Isolated?
Working independently can be lonely, especially when you don’t have anyone to turn to for advice or encouragement. Feeling stuck doesn’t have to be the norm.
✅Simplify Your Systems
Get practical templates and tools to streamline your admin, tackle pricing with confidence, and get back to what you do best—supporting your clients.
✅ Master Professional Boundaries
Learn how to set clear, respectful limits while building trust and loyalty with your clients. Plus, gain interview tips to leave a lasting impression.
✅ Showcase Your Worth
Discover strategies to highlight your value, impress your clients, and secure the income you deserve.
✅ Stay Informed with Ease
Get the tools to navigate NDIS updates without stress, so you can stay confident and compliant in your role.
✅ Find Your Community
Join a supportive network of like-minded professionals where you can ask questions, share tips, and feel less alone in your journey.
Membership
$19.00/monthly
Do you have questions? Contact Us.
Get answers to your questions about our courses, request technical support, or share your ideas—our team is ready to assist you.
I Consent to Receive SMS Notifications, Alerts & Occasional Marketing Communication from company. Message frequency varies. You can reply STOP to unsubscribe at any time.
Lisa W.
Jen
Sarah H.
With Compassion and Commitment, We Empower Lives.
MEET THE FOUNDER & CEO
Hey, I'm Kim!
I'm the founder of Sunshine Family Support and Crushing Goals, established in 2020 from my personal journey navigating neurodivergence.
As a mother to three incredible neurodivergent children, I intimately understand the challenges and joys of this path. SFS's core is entwined with my experiences—I struggled to find suitable caregivers for my family, leading me to develop a hiring method through from trial and error.
This method, now assists other families in similar situations. Through many interviews, a realisation struck me: my next mission involves helping individuals improve their support work skills. This mission not only furthers careers but also improves the standard of care in the disability support space."
Sparks Academy
is an online learning platform focused on enhancing soft skills and providing essential, practical information for support workers. Recognising the gaps in various areas, we understand that many professionals, despite their qualifications, face significant challenges in their daily work, leading to lost opportunities.
Inspired by my experiences reviewing CVs and hiring qualified professionals for my own family, I took action. I trained my team, gathered valuable information, and created Sparks Academy to make these resources available to the professional market.
Expert Consultations:
You'll have the opportunity to consult directly with our experienced team, gaining knowledge and advice tailored to your specific needs and challenges.
Podcast:
Cracking the Code to Brilliant Support.
We are two women in business who spend a LOT of time talking about quality services and processes in the disability space. We don't sugar coat things so this is going to be a really open space to talk about issues that are important, in a way that gives clarity and makes room for questions.
Membership
$19.00/monthly
Founding Member pricing ends soon. Secure your spot now and lock in your rate forever.
TESTIMONIALS
Feedback:
Real Experiences, Real Results
Highly recommended
"Great starter course to build confidence and expand your knowledge and understanding of the NDIS as a Support Worker. Would definitely recommend this course, especially to those who have already completed their Cert 3 or 4 in Disability/Individual Support."
Invaluable
"I have just completed the course. Thank you so much. It was really informative and the templates are invaluable."
Deeply appreciated
"Perfect, thanks a lot Kim, It's such a comprehensive information I have been looking for a long time but no one shared it with me. I really appreciate i :)"
Grateful for guidance
"I am so incredibly grateful for your input and guidance. Will definitely be in touch and see you in the next seminars. Thank you!"
Building Confidence in the Business Side of Support Work
"I’ve found it very helpful to take my time in understanding some of the business side. I’m confident in the hands on work, it’s the finances and regulations that I wasn’t fully aware of.Having your course to refer back to will give me confidence in this area too."
Comprehensive, Practical, and Worth Every Penny!
"Brilliant Course, worth every penny. Very helpfull for knowing how to navigate NDIS and understand how it all works... YES, they have all templates..."
Empowered and Supported: A Fantastic Learning Experience
"I also finished your course today. I love the resources... And listening to all your information on Insta and YouTube has also been a fantastic support. Thank"
Experience Confidence with Our 15-Day Guarantee.
Join today with zero risk. If you don’t see a dramatic improvement in your client management or scheduling within 15 days, we’ll give you a full refund—no questions asked! Terms and Conditions.
Membership
$19.00/monthly
Founding Member pricing ends soon. Secure your spot now and lock in your rate forever.
FAQ
Why would I subscribe to this membership if I can just watch free YouTube tutorials?
Free resources can be helpful, but they’re often incomplete, outdated, or don’t apply specifically to Australian support workers and NDIS requirements. Sparks Academy provides structured, up-to-date, and practical training designed for real-world support work. Plus, our live expert sessions, and private community give you support you won’t find anywhere else.
How long do I have access to the training? Can I go back and re-watch courses?
As long as you’re a member, you get unlimited access to all courses, webinars, and resources. You can go back and re-watch courses, revisit templates, and keep learning at your own pace.
Is this membership suitable for beginners or more experienced professionals?
Both. If you’re new to support work, you’ll get access to foundational training that helps you start with confidence. If you’re experienced, you’ll find advanced topics, compliance updates, and CPD training to keep you ahead in your career.
What kind of support can I expect while being a Sparks Academy member?
You’ll get:
✔ Live expert-led webinars and training sessions.
✔ A private support worker community for networking and peer support.
✔ Ongoing updates and new training added regularly.
How does the membership stay updated with the latest industry standards and regulations?
We actively track NDIS updates, industry trends, and compliance changes to ensure our training is always up to date. New content, policy updates, and expert insights are added regularly.
Does this membership replace certifications or formal training in the disability field?
No. Sparks Academy complements formal qualifications by providing ongoing professional development. Think of it as your real-world, job-ready training hub—giving you skills and confidence that go beyond what a Cert III or Cert IV covers.
