Training For Your Team
100% SELF-PACED course
BUILD A STRONGER WORKFORCE:
Tailored Training For Your Support Staff
Flexible, 100% Online Training.
Anywhere. Anytime.
Practical Tools For
Real Results:
🛠️ Master Communication
🚀 Up-Skill Your Team
🌟 Deliver Excellence
Our courses give your team the tools they need to feel confident, capable, and ready to tackle the challenges of support work.
Tired of Issues That Cost You Time, Clients, and Sleep?
❌ Communication Chaos
Do your team members struggle to get their point across or misread client needs? Poor communication can lead to misunderstandings, unmet expectations, and tricky situations that could’ve been avoided.
❌Documentation Disasters
Are your shift notes more ‘meh’ than meaningful? Poorly written or incomplete documentation can lead to confusion, compliance risks, and wasted time.
❌Dodging Difficult Conversations
When the going gets tough, do your team members get stuck? Whether it’s addressing a tricky client issue or giving feedback, these moments can feel like mission impossible.
❌Boundary Blunders
Are your staff struggling to say “no” without feeling guilty? Crossing professional lines can lead to burnout, awkward situations, and even unhappy clients.
❌Client Relationships Falling Flat
Are your team members struggling to connect with clients in a way that builds trust and loyalty? Without strong relationships, it’s hard to keep clients happy—and coming back.
✅Boost Communication Confidence
Turn awkward interactions into meaningful connections! Your team will master the art of clear, professional communication, building trust with clients, families, and colleagues.
✅Make Documentation a Breeze
No more vague or incomplete notes! With practical tools and templates, your team will create top-notch shift notes and reports that are compliant and
easy to follow.
✅Tackle Tricky Conversations with Ease
From giving feedback to smoothing over tough situations, we’ll teach your staff how to handle difficult conversations like pros. Goodbye, awkward silences—hello, confidence!
✅Set Boundaries Without the Awkwardness
Help your team learn how to say “no” (nicely!) and maintain professional boundaries that prevent burnout and keep things running smoothly.
✅Keep Clients Coming Back for More
Happy clients are loyal clients. With improved communication, boundaries, and conflict resolution, your team will form stronger, longer-lasting client relationships.
Unlock ALL Modules with a One-Time Investment.
Four Game-Changing, Self-Paced Modules
These modules are designed to cover all important aspects of support, giving you
a deep understanding to elevate your impact.
Keep scrolling for more details.
MEET THE FOUNDER & CEO
Hey, I'm Kim!
I'm the founder of Sunshine Family Support and Crushing Goals, established in 2020 from my personal journey navigating neurodivergence.
As a mother to three incredible neurodivergent children, I intimately understand the challenges and joys of this path. SFS's core is entwined with my experiences—I struggled to find suitable caregivers for my family, leading me to develop a hiring method through from trial and error.
This method, now assists other families in similar situations. Through many interviews, a realisation struck me: my next mission involves helping individuals improve their support work skills. This mission not only furthers careers but also improves the standard of care in the disability support space."
Sparks Academy
is an online learning platform focused on enhancing soft skills and providing essential, practical information for support workers. Recognising the gaps in various areas, we understand that many professionals, despite their qualifications, face significant challenges in their daily work, leading to lost opportunities.
Inspired by my experiences reviewing CVs and hiring qualified professionals for my own family, I took action. I trained my team, gathered valuable information, and created Sparks Academy to make these resources available to the professional market.
Expert Consultations:
You'll have the opportunity to consult directly with our experienced team, gaining knowledge and advice tailored to your specific needs and challenges.
TESTIMONIALS
Feedback:
Real Experiences, Real Results
Highly recommended
"Great starter course to build confidence and expand your knowledge and understanding of the NDIS as a Support Worker. Would definitely recommend this course, especially to those who have already completed their Cert 3 or 4 in Disability/Individual Support."
Invaluable
"I have just completed the course. Thank you so much. It was really informative and the templates are invaluable."
Deeply appreciated
"Perfect, thanks a lot Kim, It's such a comprehensive information I have been looking for a long time but no one shared it with me. I really appreciate i :)"
Grateful for guidance
"I am so incredibly grateful for your input and guidance. Will definitely be in touch and see you in the next seminars. Thank you!"
Building Confidence in the Business Side of Support Work
"I’ve found it very helpful to take my time in understanding some of the business side. I’m confident in the hands on work, it’s the finances and regulations that I wasn’t fully aware of.Having your course to refer back to will give me confidence in this area too."
Comprehensive, Practical, and Worth Every Penny!
"Brilliant Course, worth every penny. Very helpfull for knowing how to navigate NDIS and understand how it all works... YES, they have all templates..."
Empowered and Supported: A Fantastic Learning Experience
"I also finished your course today. I love the resources... And listening to all your information on Insta and YouTube has
also been a fantastic support. Thank"
