Sparks reviews

Real Stories: How Sparks Academy Transformed My Support Work Career

June 02, 20252 min read

Real Stories: How Sparks Academy Transformed My Support Work Career

If you’ve ever felt underprepared in your role, unsure during a shift, or like you’re just winging it… you’re not alone.

Support work is one of the most rewarding — and challenging — jobs out there. And most workers are thrown into it with little more than a working with children check and a prayer.

But it doesn’t have to be like that.

Here are real stories from real support workers who’ve trained with Sparks Academy — and how it changed everything.

Sparks reviews

"I have just completed the course. Thank you so much. It was really informative and the templates are invaluable.”

"Perfect, thanks a lot Kim, It's such a comprehensive information I have been looking for a long time but no one shared it with me. I really appreciate i :)"

"I’ve found it very helpful to take my time in understanding some of the business side. I’m confident in the hands on work, it’s the finances and regulations that I wasn’t fully aware of.Having your course to refer back to will give me confidence in this area too."

Comprehensive, Practical, and Worth Every Penny!

"Brilliant Course, worth every penny. Very helpful for knowing how to navigate NDIS and understand how it all works... YES, they have all templates..."

"Great starter course to build confidence and expand your knowledge and understanding of the NDIS as a Support Worker. Would definitely recommend this course, especially to those who have already completed their Cert 3 or 4 in Disability/Individual Support."

What Made the Difference?

Sparks Academy isn’t just theory. It’s practical, relevant, and created by people who actually get the day-to-day reality of support work.

Here’s what our members say they value most:

  • Clear communication techniques for tricky conversations

  • Step-by-step help understanding the NDIS

  • Real-life examples (not textbook nonsense)

  • Modules they can do on their own time

  • A support worker community that doesn’t feel competitive or judgey

This Isn’t Just “Training” — It’s a Shift in Confidence

Our members often say things like:

“I feel more professional.”

“I feel more respected.”

“I finally know where the line is — and how to hold it.”

That’s what good training should do. Not overload you — but anchor you.

Want to go from just getting by… to feeling solid in your role?

Join Sparks Academy today and become the support worker you actually want to be.

Hi, I’m Kim!

I’m the founder of Sunshine Family Support and Crushing Goals, established in 2020 from my personal journey navigating neurodivergence. As a mother to three incredible neurodivergent children, I intimately understand the challenges and joys of this path. The core of Sunshine Family Support is intertwined with my experiences—I struggled to find suitable caregivers for my family, leading me to develop a hiring method through trial and error. This method now assists other families in similar situations. Through many interviews, a realisation struck me: my next mission involves helping individuals improve their support work skills. This endeavour not only furthers careers but also improves the standard of care in the disability support space.

Kim Matthews

Hi, I’m Kim! I’m the founder of Sunshine Family Support and Crushing Goals, established in 2020 from my personal journey navigating neurodivergence. As a mother to three incredible neurodivergent children, I intimately understand the challenges and joys of this path. The core of Sunshine Family Support is intertwined with my experiences—I struggled to find suitable caregivers for my family, leading me to develop a hiring method through trial and error. This method now assists other families in similar situations. Through many interviews, a realisation struck me: my next mission involves helping individuals improve their support work skills. This endeavour not only furthers careers but also improves the standard of care in the disability support space.

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