Privacy Policy
This Privacy Policy governs the way in which the course collects, uses, maintains, and discloses information collected from users. It is crafted to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
Personal Identification Information:
We may collect personal identification information through enrolment, forms, and other interactive features. Information requested may include name, email, address, phone number, and payment details.
How We Use Collected Information:
Customer Service: Information helps us respond efficiently to your service requests.
Personalization: We use information to understand how our services are used and to improve them.
Payment Processing: Information is used to process transactions with confidentiality.
Communication: We may use your information to send updates and respond to inquiries.
Data Protection:
We implement suitable measures to protect against unauthorized access or damage to your data, including encryption and secure software.
Data Retention and Destruction:
Personal information is retained only as long as necessary for the fulfillment of the stated purposes, after which it is securely destroyed.
Third-Party Disclosure:
We do not sell, trade, or rent Users’ personal identification information but may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
Cross-Border Data Transfers:
Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate to enable the use of the information in accordance with this privacy policy.
Your Rights:
Users have the right to access, correct, amend, or delete the personal information we hold about them except where it is required for legal reasons.
Terms of Use & Refund Policy
Access is granted only to registered and paid participants. Users are prohibited from sharing course materials. Course content is protected under copyright laws.
Intellectual Property Usage:
Participants may download and print materials for personal use but cannot distribute content without permission.
Refund Policy:
Refunds are granted if cancellation occurs within 14 days of course start, provided less than 10% of content has been accessed. Requests must be in writing and will be processed within 30 days.
Limitation of Liability and Disclaimer:
We are not liable for indirect losses; the course is provided "as is" without any guarantees.
Consequences of Misuse:
Violations of terms may result in suspension or termination of access.
Early Registration Incentive Policy
This policy rewards the first five participants who sign up and complete payment for the course with a special incentive—a dedicated 30-minute session with our team.
Eligibility:
The incentive is available to the first five participants who fully register and make payment, confirmed by the time-stamped receipt of payment.
Session Details:
The 30-minute session is designed to allow participants to discuss the course content in detail and ask any questions they may have about the material. This is an opportunity to gain deeper understanding and clarification directly from the course creators, enhancing the learning experience.
Scheduling the Session:
Eligible participants will be contacted via email within the first week of the course to schedule their session.
The session must be scheduled and conducted within the first month of the course start date.
Sessions are subject to the availability of our team members and will be coordinated to suit both parties.
Cancellation and Rescheduling:
If a participant needs to reschedule, they must inform us at least 24 hours before the scheduled session. Each participant is allowed one rescheduling opportunity.
If a participant fails to attend the scheduled session without prior notice, they forfeit the right to reschedule.
Feedback:
After the session, participants are encouraged to provide feedback. This helps us assess the effectiveness of the session and improve future interactions.
Refund Policy
Refund Policy for Support Work Fundamentals - Ignite your Career and Fill Your Calendar
Welcome to our learning community! We're thrilled to have you onboard. Our goal is to provide an enriching and valuable learning experience. If there's anything you feel is missing, we're here to help. Here's how our refund policy works:
Quality and Satisfaction Guarantee: We stand by the quality of our course. If you find our course doesn't meet the promised standards or doesn't fulfil its intended purpose, please reach out. We're committed to ensuring your satisfaction.
14-Day Reflection Period: We understand the importance of making the right choice for your learning journey. That's why we offer a 14-day reflection period from the date of your purchase. If you feel the course isn’t right for you during this time, let us know, and we'll assist you with a refund.
Course Integrity: Should you find any aspect of the course faulty or not as described, we're here to rectify it with a solution that works for you, be it a refund or another form of support.
Smooth Refund Process: If a refund is the path you choose, we'll make it as seamless as possible. We handle refunds through the same method of your original payment.
Exclusions and Considerations: Our policy doesn’t typically cover change-of-mind scenarios, but we value your experience and feedback. If there are aspects of the course that aren’t meeting your expectations, please contact us for support.
Getting in Touch: For any concerns or refund requests, our friendly customer support team is just an email away. We're here to ensure your learning experience is nothing short of excellent.
We're excited to be a part of your learning journey and are here to support you every step of the way!
